Refund Policy of HowtFoods
Thanks for ordering and using our products. These grocery items are sourced from Africa, well packaged and preserved, and shipped to Australia with all Australian standards met.
By using our products, you are agreeing to these terms. Please read them carefully. Also, because these are edible and perishable items, we do not accept returned items after 24 hours. Again, kindly note that we do not refund money on any of our perishable items, but rather we will replace the items (T&Cs apply.)
T&Cs for replacing items
We can replace an item without extra payments. You must take a photo of the items you order that are not of the quality, or as fresh as advertised. We do not accept perishable items back into our stores, just take a clear snapshot of the item either still photos or video, and attach it to our email: [email protected], and we will replace the items after verification and approval of your claim. Note also, that if you purchased the item from our store, you will need to revisit for the replacement (again, no need to visit with the item. Only photos or videos please) to be replaced. But if you ordered online, we will replace and return it for free.
Our products are very diverse, so sometimes additional terms or product Maintainance, distribution, and use requirements (including age requirements) may apply. Additional terms will be available with the relevant products, and those additional terms become part of your agreement with us if you use HowtFoods products.
Using HowtFoods Products
You must follow any policies made available to you within the products.
Your content on our website/App
Some of our product orders allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, your personal details are yours. You can choose to delete them after each order.