At HOWT Foods we want you to be satisfied with every order. This policy explains when you can return an item, how to request a refund or replacement, and your rights under Australian Consumer Law.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, damaged, not as described, or unfit for its purpose, you are entitled to a replacement, refund, or repair. These rights apply regardless of this policy.
When we accept returns
We provide a refund, replacement, or store credit when an item is:
- Damaged or broken in transit
- Spoiled, expired, or unfit for consumption on arrival
- The wrong item, or different from what was ordered
- Faulty or not as described
Items we cannot accept for change-of-mind returns
For health, safety, and food-handling reasons, we cannot accept change-of-mind returns or refunds on:
- Food, drinks, and any perishable, chilled, or frozen products
- Opened or used personal-care, cosmetic, or hygiene products
This does not affect your rights when an item is faulty or damaged, as set out above.
How to report a problem
- Perishable, chilled, frozen, or damaged items: contact us within 24 hours of delivery, with photos of the item and packaging.
- Other faulty or incorrect items: contact us within 30 days of delivery.
Email [email protected] or call 0423633142 with your order number and a description or photos of the issue.
Refunds and replacements
Once we confirm the issue we will offer a replacement, a full refund, or store credit. Refunds are made to your original payment method, usually within 5 to 10 business days.
Return postage
If an item is faulty, damaged, or incorrect, we cover the cost of return postage or arrange collection. You do not pay to return an item that was our error or arrived in poor condition.
Contact
HOWT Foods
112/22 – 30 Wallace Ave, Point Cook VIC 3030
Phone: 0423633142
Email: [email protected]